Terms & Conditions

Service Schedule

Lawn maintenance services are scheduled on a weekly basis during the growing season. Clients will receive a reminder notification approximately 24 hours before service. Service days may vary slightly due to weather conditions, equipment issues, or scheduling adjustments.

Weather Delays

In the event of rain or unsafe conditions, service will be rescheduled to the next available day. If weather causes delays, services may temporarily shift to maintain the weekly schedule.

Property Accessibility

Gates must be unlocked and accessible at the time of service. Pets must be secured indoors or away from the work area. Garland's Property Care is not responsible for delays caused by inaccessible yards.

Pet Waste Policy

All pet waste must be removed prior to our arrival. If pet waste is present, we may skip the property for that service visit or apply an additional clean-up fee.

Yard Preparation

Clients are responsible for ensuring the lawn area is ready for service. Lawn furniture, toys, hoses, decorations, and other obstacles should be removed prior to service. Excessive obstacles may result in areas being skipped or additional labor charges.

Property Damage

Garland's Property Care is not responsible for damage caused by hidden objects such as rocks, toys, irrigation heads, wires, or debris left in the lawn. Clients are responsible for ensuring the lawn is clear of hazards prior to service.

Payment Terms

Payment is due according to the agreed package payment schedule. Late payments may result in service suspension until the account is brought current. Repeated late payments may result in service cancellation.

No Refund Policy

Due to the scheduling and labor involved in maintaining service routes, payments for lawn maintenance packages are non-refundable once the season has begun.

Respectful Communication Policy

Garland's Property Care maintains a professional and respectful working environment. Verbal abuse, harassment, or disrespectful behavior will not be tolerated. Garland's Property Care reserves the right to terminate service immediately without refund if this occurs.

Service Quality

Our team follows professional mowing standards including proper mowing height, trimming and edging around obstacles, and blowing off all hard surfaces after service.

Service Termination

Garland's Property Care reserves the right to terminate service at any time due to safety concerns, repeated access issues, non-payment, or violation of these terms.

Additional Policies

• Tall grass fee if the lawn exceeds normal cutting height due to missed service or neglect.
• Missed visit policy if we arrive and cannot perform service due to obstacles or accessibility issues.